Refunds and guarantees

Last updated: 24/08/2026

This page says what we promise, what happens if we miss a promise, and how to cancel. It is written in plain language on purpose. The plain language is the policy.It covers both plans: Start ($99 once, then $29/month) and Build ($699 once, then $49/month).

1. The 14-day build guarantee

Your place online goes live within 14 days of us receiving everything we need from you: your details, your answers to our questions, and your payment.

If it is not live by day 14 and the delay is ours, your money comes back. All of it. No argument. $99 if you bought Start, $699 if you bought Build.

If the delay is because we are waiting on something from you, the 14 days pauses until we receive it. We will tell you on WhatsApp exactly what we are waiting for.

2. The monthly report guarantee

Every month you get a plain-language report on your place online — what was done and what is next. It arrives within 7 days of the end of the month.

If a month passes with no report, that month's membership fee is free. Ask us on WhatsApp; if we cannot show you the report was sent, the fee comes back or the next month is not charged. Your choice.

3. The month-9 rebuild rule

If you have been with us for 9 months and your place online is not working the way your build plan promised, we rebuild it for you. Free. One time.

• One rebuild per customer. The rebuild continues your existing service — it does not restart any guarantee or any clock.
• The rebuild is the same scope as the plan you bought.
• This is about the website working as promised. It is not a promise about business results — nobody honest can promise you those.

4. Cancel anytime

You can cancel the monthly membership whenever you want. It takes effect immediately. No calls. No forms. No questions designed to make you stay.

Cancel from your dashboard, or message us on WhatsApp and we will do it the same day.

5. Asking for a refund

Message us on WhatsApp: +971 54 395 9072. Say the word refund and which guarantee it is about. A real person answers. Refunds go back to the card you paid with, usually within 5–10 business days depending on your bank. Changed your mind right after paying? Say so on WhatsApp before we start building and we will return your money. We would rather have that message than an unhappy member.

6. What this policy does not cover

• The one-time build fee ($99 or $699) is not refundable after your place online is live and was delivered on time — the work is done at that point.
• Months of membership you have already used are not refundable, except under the report guarantee above.
• Changing what you asked us to build, after it is built, is a new request, not a refund case. Talk to us — small changes are usually just handled.

Questions about any of this: the same WhatsApp number. Ask before you buy if anything is unclear. We would rather answer a question than process a refund.